TRENDING CME TOPIC: Negotiation with Colleagues: The Art of Conflict Resolution

What is the problem?

We live in a very diverse multicultural world, especially in a large workplace environment, and sometimes these differences can lead to conflict and controversial conversations. In addition, the past several years have been stressful for healthcare workers, and stress can breed conflict, especially where organizations lack proper physician support systems.  It is important for healthcare professionals to be aware of their differences and understand how to accept each other in a nonjudgmental and nonbiased manner. This lecture will discuss the 5 phases of conflict resolution that can be effectively used to positively impact the environment. 

Learning Objectives

1. Learn the strategic approach to managing conflict while instituting a collegial partnership.
2. Understand how to effectively use the 5 stages of productive conflict resolution; convening, opening, communication, negotiation and closing.
3. Acquire new tools for resolving controversial conversations.

CLICK HERE to download a PDF file featuring information gaps, potential needs, and references for this topic.

If your medical staff needs an update on conflict resolution in the healthcare environment, consider contacting our office to book a speaker at 877-505-4777 or info@speakersnetwork.com.

REFERENCES

https://www.cdc.gov/niosh/topics/healthcare/workstress.html

https://pubmed.ncbi.nlm.nih.gov/30739920/