FEATURED Medical education topic: Patient Satisfaction

Because of the multiple demands placed on physicians, it can often be challenging for them to consider what it may be like to be a patient in their hospital and under their care. The patient’s perspective is especially important for physicians to be more aware and considerate of because suffering is subjective, and patient satisfaction affects trust, adherence, and complex medical outcomes. Physicians need to place emphasis on empathetic communication and understanding which aids in reducing malpractice events and affects hospital rankings. Good practitioner-patient interactions facilitate comprehension of medical information, and allow for better identification of patients’ needs, perceptions, and expectations. At times, however, these communications may be challenging.  It is important for physicians to know specific techniques that can return the physician role to caring, which is both better for the patient and the doctor. 

Proposed Learning Objectives:

At the conclusion of this activity, the learners will be able to:

• Gain a better appreciation of the factors affecting patient, physician, and nurse satisfaction
• Learn the importance of enhancing Emotional Intelligence and communication skills to improve the patient experience and outcomes of care
• Discuss strategies to address physician and staff stress and burnout to enhance provider well- being, engagement and care relationship

If your medical staff needs an update on improving patient satisfaction, consider contacting our office to book a speaker at 877-505-4777 or info@speakersnetwork.com.

References:

https://www.acpjournals.org/doi/10.7326/M23-2168

https://pmc.ncbi.nlm.nih.gov/articles/PMC8954154/